IT Specialist

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IT Specialist

ORCA IT Consulting is proud to be an IT specialist partner for Tom Rodriguez, a client in the healthcare services industry. Our team of experts is dedicated to providing high-quality IT services that help Tom Rodriguez achieve its goals and improve its operations. We understand the unique challenges faced by healthcare organizations, and we are committed to providing customized solutions that meet their specific needs.

Project Details: As part of our ongoing project with Tom Rodriguez, we provide a wide range of IT services to help them improve their operations and enhance their competitiveness. Our IT services include:

  1. IT Consulting: We provide strategic IT consulting services to help Tom Rodriguez develop a technology roadmap that aligns with their business goals and objectives.

  2. Infrastructure Management: We manage Tom Rodriguez’s IT infrastructure, including servers, networks, and storage, to ensure that it is secure, reliable, and efficient.

  3. Cloud Services: We provide cloud services, including cloud migration, cloud hosting, and cloud-based applications, to help Tom Rodriguez reduce costs, improve scalability, and enhance flexibility.

  4. Data Management: We provide data management services, including data backup, data recovery, and data storage, to help Tom Rodriguez protect its valuable data assets and ensure business continuity.

  5. Cybersecurity: We provide comprehensive cybersecurity services, including risk assessment, security planning, and security implementation, to help Tom Rodriguez protect against potential cyber threats and vulnerabilities.

  6. Software Development: We provide software development services, including custom software development, web development, and mobile application development, to help Tom Rodriguez develop customized software solutions that meet their unique needs and requirements.

Our IT services are tailored to the specific needs and requirements of Tom Rodriguez, and we work closely with them to ensure that our solutions meet their expectations. By leveraging our expertise in the healthcare services industry, we help Tom Rodriguez improve their operations, reduce costs, and enhance their competitiveness.

Conclusion: At ORCA IT Consulting, we are committed to providing high-quality IT services that help businesses achieve their goals and thrive in today’s fast-paced digital world. Contact us today to learn more about how we can help your business improve its operations and achieve its objectives.

Project Details:

The project will involve the following components:

  1. IT Service Management: Our team will use ITIL (Information Technology Infrastructure Library) best practices to help Theresa streamline her IT service management processes. This will include developing a service catalog, defining service level agreements (SLAs), and implementing incident management processes.

  2. Network Monitoring: We will implement a network monitoring solution that will help Theresa monitor her network infrastructure and identify potential issues before they become major problems. We will use advanced tools such as Zabbix to monitor the network and provide real-time alerts and notifications.

  3. Incident Management: Our team will develop an incident management process that will help Theresa manage IT-related incidents more effectively. This will include defining incident categories, developing incident response procedures, and providing training to Theresa’s IT staff.

  4. Asset Management: We will implement an asset management system that will help Theresa track and manage her IT assets more effectively. We will use advanced tools such as ServiceNow to manage IT assets, including hardware, software, and licenses.


  1. IT Service Management:
  • Develop service catalog
  • Define service level agreements (SLAs)
  • Implement incident management processes
  1. Network Monitoring:
  • Implement network monitoring solution
  • Use Zabbix for network monitoring
  • Provide real-time alerts and notifications
  1. Incident Management:
  • Define incident categories
  • Develop incident response procedures
  • Provide training to IT staff
  1. Asset Management:
  • Implement asset management system
  • Use ServiceNow for asset management
  • Manage hardware, software, and licenses

Tools Used:

  • ITIL (Information Technology Infrastructure Library)
  • Zabbix (network monitoring tool)
  • ServiceNow (IT service management and asset management tool)


ORCA IT Consulting is excited to work with Theresa Dasilva on this comprehensive IT specialist project, which includes asset management services. Our team of experts is committed to delivering a customized solution that meets her unique needs and requirements, improves her IT operations’ efficiency and effectiveness, and drives growth for her business. Contact us today to learn more about how we can help your business achieve its IT objectives.


Tom Rodriguez

Project Duration



June 14, 2022


XD Design