IT Specialist

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IT Specialist

ORCA IT Consulting is excited to work with client Theresa Dasilva on a comprehensive IT specialist project that includes asset management services. The project aims to improve the efficiency and effectiveness of Theresa’s IT operations, including IT service management, network monitoring, incident management, and asset management. Our team of experts will work closely with Theresa to understand her unique needs and requirements and deliver a customized solution that meets her business objectives.

Project Details:

The project will involve the following components:

  1. IT Service Management: Our team will use ITIL (Information Technology Infrastructure Library) best practices to help Theresa streamline her IT service management processes. This will include developing a service catalog, defining service level agreements (SLAs), and implementing incident management processes.

  2. Network Monitoring: We will implement a network monitoring solution that will help Theresa monitor her network infrastructure and identify potential issues before they become major problems. We will use advanced tools such as Zabbix to monitor the network and provide real-time alerts and notifications.

  3. Incident Management: Our team will develop an incident management process that will help Theresa manage IT-related incidents more effectively. This will include defining incident categories, developing incident response procedures, and providing training to Theresa’s IT staff.

  4. Asset Management: We will implement an asset management system that will help Theresa track and manage her IT assets more effectively. We will use advanced tools such as ServiceNow to manage IT assets, including hardware, software, and licenses.


  1. IT Service Management:
  • Develop service catalog
  • Define service level agreements (SLAs)
  • Implement incident management processes
  1. Network Monitoring:
  • Implement network monitoring solution
  • Use Zabbix for network monitoring
  • Provide real-time alerts and notifications
  1. Incident Management:
  • Define incident categories
  • Develop incident response procedures
  • Provide training to IT staff
  1. Asset Management:
  • Implement asset management system
  • Use ServiceNow for asset management
  • Manage hardware, software, and licenses

Tools Used:

  • ITIL (Information Technology Infrastructure Library)
  • Zabbix (network monitoring tool)
  • ServiceNow (IT service management and asset management tool)


ORCA IT Consulting is excited to work with Theresa Dasilva on this comprehensive IT specialist project, which includes asset management services. Our team of experts is committed to delivering a customized solution that meets her unique needs and requirements, improves her IT operations’ efficiency and effectiveness, and drives growth for her business. Contact us today to learn more about how we can help your business achieve its IT objectives.


Theresa Dasilva

Project Duration



June 14, 2022


XD Design